Our Commitment to Privacy

Your privacy is important to us. Viking Psychiatry & Wellness (“we,” “our,” or “us”) respects your privacy and complies with the Health Insurance Portability and Accountability Act (HIPAA), as well as all applicable federal and state laws and regulations regarding any personal information we may collect about you.

This Privacy Policy applies to information collected through our website, https://vikingpsychiatrywellness.3x.agency, and any other sites, forms, or services we own and operate. It explains how we collect, use, and safeguard your personal information and protected health information (PHI).

Information We Collect

Information we collect falls into two categories:

Voluntarily Provided Information

Information you knowingly provide, such as your name, phone number, email address, and any health-related or service-related details submitted through forms, bookings, or consultations.

Automatically Collected Information

Information your device automatically provides, including IP address, browser type, device information, geographic location, and website usage data.

We may also collect technical data to identify and resolve system errors and improve user experience.

Protected Health Information (PHI)

As a healthcare provider, we may collect, use, and disclose your PHI for purposes including:

• Providing medical treatment and healthcare services
• Coordinating with licensed pharmacies for prescriptions
• Billing and payment processing
• Healthcare operations such as quality improvement and staff training
• Compliance with federal and state laws

We will not disclose your PHI without your written authorization unless required or permitted by law. Please refer to our HIPAA Notice of Privacy Practices for more information.

Your Rights Under HIPAA

You have the right to:

• Access your medical and billing records
• Request Amendments to inaccurate or incomplete information
• Request Restrictions on certain uses or disclosures
• Request Confidential Communications through alternative methods
• File a Complaint with us or the U.S. Department of Health & Human Services

Collection and Use of Information

We may use your information to:

• Provide healthcare services and consultations
• Deliver products or services you request
• Communicate with you via phone, email, or SMS (where consent has been provided)
• Send appointment reminders and service updates
• Improve website functionality and user experience
• Conduct analytics and performance tracking
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations

We do not knowingly collect information from children under 13.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at owner@vikingpsychiatry.com or (260) 297-5120
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Disclosure of Information

We may disclose your information to:

• Licensed pharmacies or healthcare partners involved in your care
• Service providers (e.g., IT, analytics, CRM, messaging platforms)
• Legal authorities when required by law
• Employees and affiliates under strict confidentiality obligations

SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may also use trusted third-party services such as Google Analytics, Google Tag Manager, and email marketing platforms.

Security of Your Information

We use commercially reasonable safeguards to protect your information from loss, theft, unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You may disable cookies through your browser settings, though some features may not function properly.

U.S. State Privacy Law Compliance

This Privacy Policy complies with applicable U.S. state privacy laws, including those in California (CCPA/CPRA), Colorado, Delaware, Florida, Virginia, and Utah.

Residents of these states may have additional rights, including:

• Access to personal information
• Request deletion of personal data
• Opt out of certain data uses

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Viking Psychiatry & Wellness
Website: https://vikingpsychiatrywellness.3x.agency
Phone: (260) 297-5120
Email: owner@vikingpsychiatry.com